Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How can I contact the store?
You can reach the Neovix team via email at: shopneovix@gmail.com
We respond within 24 business hours.

2. Are the products original?
Yes, all of our products are 100% original, brand new, and come with a quality guarantee.

3. How long does delivery take?
Delivery time depends on your location, but it usually takes 7 to 15 business days after payment confirmation. You will receive a tracking code via email.

4. How can I track my order?
Once your order is shipped, you'll receive an email with the tracking number and a link to follow your delivery. You can also click the menu button in the top left corner of the website and select the "Track My Order" option.

5. What payment methods do you accept?
We accept credit cards, bank slips, and digital wallets. All transactions are secure and encrypted.

6. Is the store trustworthy?
Yes, Neovix is a secure online store, with encrypted payments and a transparent return and exchange policy.

7. Can I return or exchange a product?
Yes, you can request a return or exchange within 7 calendar days of receiving your order. The product must be unused, in its original packaging, and accompanied by the invoice. Just send us an email at shopneovix@gmail.com.

8. What if the product arrives damaged or defective?
If this happens, please contact us by email with photos of the product and your order number. We’ll arrange a replacement or refund as quickly as possible.

9. Do you have a physical store?
No, we are a 100% online store, which allows us to offer better prices and greater convenience.

10. Do the products come with a warranty?
Yes, all products come with a 90-day warranty against manufacturing defects. Keep your invoice in case you need to use it.